Shipping Policy

Last Updated: August 20, 2026

At Zeenora Jewels, we are committed to delivering your jewelry safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through www.zeenorajewels.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take additional time.

2. Delivery Within Pakistan

We currently offer shipping within Pakistan.

Estimated delivery time is generally 3–7 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Zeenora Jewels may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly communicated on our website or during checkout.

4. Order Tracking

Where tracking is available, you may receive a tracking number or shipping update after your order has been dispatched.

You can use the provided tracking information to monitor your shipment through the applicable courier service.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Complete address
• City
• Phone number
• Any relevant delivery instructions

Zeenora Jewels is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

6. Failed or Missed Delivery

If a courier attempts delivery and the recipient is unavailable, the courier may make another delivery attempt or contact the customer.

If an order is returned to us because of an incorrect address, refusal to accept the parcel, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be resent.

7. Damaged Packages

Please inspect your package when it arrives.

If your jewelry appears damaged during shipping, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the package
• Photographs or video of the damaged item
• A description of the issue

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Delays

Although we work with delivery providers to ensure timely delivery, some delays may occur due to circumstances outside our control, including:

• Weather conditions
• Public holidays
• Courier disruptions
• Traffic or transportation issues
• Natural disasters
• Incorrect address information
• Unexpected operational delays

We appreciate your patience in such circumstances.

9. International Shipping

At this time, Zeenora Jewels primarily provides delivery within Pakistan.

If international shipping becomes available, the applicable destinations, shipping charges, delivery estimates, taxes, customs duties, and other requirements will be communicated at checkout or through our website.

10. Customs and Duties

For any future international shipments, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Zeenora Jewels does not control these charges.

11. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to make changes or cancel the shipment.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zeenora Jewels
Website: www.zeenorajewels.com
Email: zeenorajewels@gmail.com
Phone: +92 319 2512632
Address: Karachi, Pakistan

We are always happy to assist you with your order and delivery questions.